Managing guest reviews is a critical part of maintaining your brand reputation, but it can be time-consuming and labor-intensive. We’re excited to introduce our newest feature on STAAH Max: the AI-Assisted Review Response Tool!
This innovative solution helps you manage guest communication with AI-generated suggestions, saving you time while ensuring professional and consistent responses.
Why You’ll Love the AI-Assisted Review Response Tool
Here are three key benefits of using the AI-Assisted Review Response Tool:
1) Efficiency
Say goodbye to spending hours crafting individual responses. With AI-powered suggestions, you can quickly generate replies, reducing workload and response time. This means you can stay on top of guest feedback without compromising other essential tasks.
2) Consistency
Maintaining a cohesive brand voice across all platforms is crucial. Our AI tool ensures that your responses are always on-brand, professional, and aligned with your communication strategy. No more worrying about tone inconsistencies or missed details.
3) Scalability
As your business grows, so does the volume of guest reviews. The AI-Assisted Review Response Tool helps you scale effortlessly by providing quick, reliable responses, ensuring no review goes unanswered.
How It Works: A Step-By-Step Guide
Getting started with the AI-Assisted Review Response Tool is simple. Here’s how to use it:
1. Access the Review Response Module:
- Go to Extranet > Channel Mapping Module > Supported Channel Tile > Reviews (icon)
2. Reply to Guest:
- Click on the ‘Reply to Guest’ button for the review you want to address.
3. Generate AI Response:
- Select the ‘Generate AI Response’ button to receive a suggested reply crafted by AI.
4. Customize and Submit:
- Review, edit, or regenerate the response as needed, ensuring the message fits your tone and preferences before submitting.
Supported Channels
The AI-Assisted Review Response Tool is available for the following channels:
- Airbnb
- Booking.com
- Expedia
- Google (Meta)
To access the tool, ensure you have an active subscription to ReviewMinder and an integrated connection within Max Channel Manager. Subscription fees apply.
Full Control with AI Assistance
The AI-generated responses are not automatic. You maintain complete control over the final message. This hybrid approach allows you to benefit from AI efficiency while preserving your personalized touch.
Why Wait? Enhance Your Review Management Today!
Responding to guest reviews manually can be a tedious process. With the AI-Assisted Review Response Tool, you can:
- Save time and reduce manual effort
- Maintain a consistent and professional brand voice
- Scale review management as your business grows
Embrace smarter, faster, and easier review handling by integrating the AI-Assisted Review Response Tool into your workflow. Start today and turn guest feedback into a stress-free process!
For more information and to activate this feature, visit your Extranet or contact our support team.
Reviews – Introducing the AI-Assisted Review Response Tool: Faster, Smarter Guest Replies was last modified: March 13th, 2025 by