March: Smarter Control, Better Visibility. As booking activity builds, this month’s updates focus on giving you more visibility, cleaner workflows, and better control across your operations from tracking enhancement requests to refining booking insights and improving guest experience touchpoints.
Channel Manager Updates
Booking Engine Updates
Channels
Channel Manager Updates
1) Max – Property Feedback Feature
What’s New?
The guest feedback experience in Max has been enhanced to provide a more structured and consistent way to capture user feedback.
Feedback surveys are automatically triggered 30 days after a listing is created and appear shortly after login within the Max interface. Users can submit a rating along with optional comments, and responses can be updated before submission.
If a survey is dismissed, it will reappear after a set period to ensure feedback is still captured.
Where to Access
Surveys will appear directly within the Max platform after login. No setup is required.
Why It Matters
- Structured feedback: Capture consistent, actionable insights from users
- Better follow-up: Built-in reappearance ensures feedback is not missed
- Seamless experience: No change to existing workflows or processes
2) Max – Sentiments
What’s New?
Introducing Sentiments — a lightweight feedback tool built directly into Max.
Sentiments allows customers to share feedback within the modules they use most. Users can submit a star rating along with optional remarks, giving direct insight into their experience while using the platform.
This enables more contextual feedback collection without requiring external surveys or tools.
Why It Matters
- Real-time feedback: Capture insights directly within workflows
- Better prioritisation: Identify areas of improvement based on actual user sentiment
- Frictionless experience: No need for external feedback forms
3) Max – Bookings Module – Stay Date Filter
What’s New?
A new search filter allows customers to refine bookings based on stay dates.
This adds to the existing date range filters. The system returns all bookings where guests are staying on the selected date, regardless of arrival or departure.
Example use:
- Check occupancy during a special event
- View all bookings staying on a particular day
Why It Matters
- Quick access to bookings for a specific date
- Better planning for events or peak days
- Operational efficiency – no more manual filtering
4) Max – Total Booked Summary – Detailed Booking Breakdown
What’s New?
You can now view a summary of bookings contributing to the Total Booked value.
Located in Availability & Rates → Total Booked rule, clicking the value shows a consolidated summary of bookings with key details. Full booking details are accessible via the action column.
Why It Matters
- Instant insights – see what’s booked at a glance
- Efficiency – access full details without opening each booking
- Enhanced experience – streamlined interface with full visibility when needed
5) Max – Bulk Update – Occupancy Formula
What’s New?
The Occupancy Formula configuration in Bulk Update has been enhanced to allow day-of-week customisation.
In addition to applying a formula across a full date range, revenue managers can now define different Initial Surcharge and Multiplier values for specific days of the week (e.g. weekdays vs weekends).
This enhancement is also available within the Bulk Update day-wise configuration, allowing more granular control directly within the same workflow.
Why It Matters
- More precise pricing control: Adjust rates based on demand patterns across different days
- Reduced manual work: No need to run multiple bulk updates for different day types
- Lower risk of errors: Manage everything within a single configuration
6) Max – Channel: Vrbo – Payment Terms Update
What’s New?
Properties can now set a 0% deposit for the first payment when using split payment terms (2 or 3 instalments).
This enhancement allows greater flexibility in configuring payment structures, enabling properties to defer the first payment while still maintaining structured instalment plans.
Why It Matters
- More flexible payment options: Adapt to different booking strategies
- Improved conversion potential: Lower upfront commitment for guests
- Better control: Align payment terms with property policies
7) Max – Promo Code: Bulk Delete
What’s New?
Properties can now delete multiple promo codes in a single action, replacing the previous one-by-one process.
When promo codes are selected, a Delete button will appear. If any selected promo code is linked to a package, a confirmation alert will be displayed before proceeding to prevent unintended deletions.
Where to Access
Max Extranet → Promo Code Module
Why It Matters
- Saves time: Remove multiple promo codes in one go
- Reduces manual effort: Eliminates repetitive one-by-one deletions
- Prevents errors: Confirmation alert avoids accidental removal of linked promo codes
Booking Engine Updates
1) SwiftBook – Manage Booking Feature – UI Refresh
What’s New?
A design refresh brings a consistent look and feel across SwiftBook, starting from login through Manage Booking.
- Bookers can still cancel bookings made via SwiftBook (no change)
- CRS and OTA bookings are visible when linked to the same booker email (view-only)
- Bookings with add-ons must be cancelled directly with the property
- Cancellation policies are for reference only
Confirmation emails reflect the updated SwiftBook email design.
Why It Matters
- Consistent guest experience – clean, polished interface
- No disruption – workflows remain unchanged
2) SwiftBook – Fixed Night Packages
What’s New?
Setup flow for Fixed Night Packages has been enhanced.
Fixed Night Packages are pre-defined stay durations (e.g., 3-night weekend escape, 7-night all-inclusive). The setup includes:
- Entering number of nights
- Optional Closed to Arrival restriction
- Automatic system-controlled MLOS/Max LOS restrictions
- Optional add-ons
Packages are presented in the booking engine widget (Wairua Tile View) and, optionally, with the Design with Rates II date picker.
Why It Matters
- Simplifies inventory and rate management
- Packages aligned with structured itineraries (safari lodges, wellness retreats, cruise-style packages)
- Better guest clarity – complete package experience displayed clearly
3) SwiftBook – Amenities Icon Assignment
What’s New?
Automatic icon assignment for property amenities.
Icons are assigned through keyword matching; if no match is found, a universal checkmark ✔️ is used.
Why It Matters
- Improved visual clarity: Guests can quickly see property amenities
- Consistency: Clean, uniform display across all booking engine themes
4) SwiftBook – Room Level Check-in/Check-out & ETA
What’s New?
VR customers subscribed to SwiftBook Booking Engine can now set check-in and check-out times at the individual room level and allow guests to select their ETA during booking.
- By default, check-in/check-out times apply at the property level for all rooms
- The new feature adds flexibility for properties managing apartments or listings with different schedules
Setup Options (Room Types Module → Edit Room → Room Address):
- Profile address – uses property-level check-in/out times
- Existing room address – applies check-in/out info from another room type
- New address – set a unique address and optional check-in/out times for the room
How it displays:
- Booking engine: Guests see room-level check-in/out and can select ETA
- Confirmation email & page: Shows ETA next to each room’s check-in time
- Max extranet → Bookings module: Room-level check-in/out and ETA visible in booking details
Additional Details:
- Supports multiple rooms with different CI/CO/ETA in one booking
- If a guest does not select ETA, default property-level time applies
Why It Matters
- Greater flexibility: Manage listings with varying check-in/out schedules
- Clear communication: Guests know exact arrival/departure times
- Operational efficiency: Centralised, visible information for both staff and guests
Channels
New channels integrations
Myhotelbreak
MyHotelBreak is a UK-based B2C hotel booking platform specialising in curated short breaks, including spa stays, weekend getaways and package deals. With a focus on value-added experiences rather than just room rates, it helps travellers discover and book tailored hotel stays across the UK. Find out more on their website.
Channel: Vrbo – Payment Terms Update
What’s New?
Properties can now set a 0% deposit for the first payment when using split payment terms (2 or 3 instalments).
This enhancement allows greater flexibility in configuring payment structures, enabling properties to defer the first payment while still maintaining structured instalment plans.
Why It Matters
- More flexible payment options: Adapt to different booking strategies
- Improved conversion potential: Lower upfront commitment for guests
- Better control: Align payment terms with property policies
STAAH PRODUCT UPDATES YOU CAN’T MISS – March 2026 was last modified: April 3rd, 2026 by