CHICAGO, Illinois—Cloud5 Communications announced that it has signed a definitive agreement to acquire interTouch CALA. This acquisition will expand Cloud5’s regional presence across all of CALA, including South and Central America, Mexico and the Caribbean, and advance the company’s strategy to provide hotel owners, management companies and brands with integrated technology services across the entire Western Hemisphere.
“Many of our largest customers are making significant investments in CALA, expanding their portfolios and committing infrastructure resources to the region,” said Mark Holzberg, president and chief executive officer of Cloud5 Communications. “We see the same opportunity and are investing to partner alongside them. Establishing a stronger local presence with experienced teams and deep market knowledge positions us to support existing customers more fully while building the foundation for Cloud5’s continued growth across the Americas.”
Acquisition Details
With this acquisition, Cloud5 will be able to extend its full suite of hospitality technology and communications services to interTouch CALA customers and the broader region, including the following:
- Managed IT Services, including managed service desk, cybersecurity, professional services, and project management;
- HSIA solutions for guest, back-of-house, and event connectivity;
- Telecommunications services, including hosted and on-premise PBX, SIP, SD-WAN;
- In-room entertainment and free-to-guest television services;
- Contact center solutions supporting reservations, guest relations, loyalty programs, groups, and digital customer engagement.
“interTouch has operated in the CALA region for over two decades, servicing the finest hotels, as it does all over the world. With our primary focus now in Asia Pacific, we were looking for the right company to acquire interTouch CALA and evolve its next phase of growth,” said Ted Helvey, executive chairman of interTouch. “Supporting our customers and employees is always our top priority, which is why we chose Cloud5 based on their deep hospitality expertise, shared commitment to customer and employee success, and willingness to make meaningful investments in the business. Cloud5 brings the scale, resources, and processes needed to expand opportunities for our customers in this region while preserving both our experienced talent and trusted relationships that have long defined interTouch CALA.”
The transaction is expected to close this month.